Chocolat Lamontagne: How Viridem Revolutionized Payables Management

Founded in 1978 by Richard Lamontagne, Chocolat Lamontagne is a family-owned company based in Sherbrooke, in Canada, specializing in the manufacturing and processing of chocolate products, 100% made in Canada. Recently, Tina and Danny Lamontagne took over the company, continuing to combine tradition with excellence.

Before Viridem, administrative and document management processes were cumbersome: too much paper, dispersed information, and slow invoice approvals. The team needed a solution to modernize workflows and free up time for higher-value tasks. Viridem quickly emerged as the ideal solution.

Challenges before Viridem

Chocolat Lamontagne faced several obstacles:

• Repetitive and time-consuming tasks
• Dispersed information across departments
• Slow and complex approval processes
• Limited communication between teams
• Excessive paper usage
• Difficulty identifying priorities

The objective was clear: automate, centralize, and reduce tedious administrative tasks. Viridem addressed these needs with its comprehensive and intuitive features.

Why Viridem?

"The interface was clear and intuitive, and the benefits presented convinced us immediately."

Key features that made a difference :

• Centralization of information on a single platform
• Automated validation and approval workflows
• Simple and intuitive interface
• Document annotation to facilitate tracking and communication

"The ability to annotate documents completely changed our processes: everyone knows why an invoice hasn’t been paid and can follow the required actions : something that would have been impossible without Viridem."

Implementation Experience

The rollout of Viridem was carried out in several phases:

• Audit & Customization : Some initial decisions needed adjustment, but the Viridem team provided consistent support.
• Training : Effective for most of the team, though some members required extra time.
• Go-Live : Initial challenges, particularly with the ERP integration, were resolved with on-site support.

Commercial support : The sales and implementation teams were highly professional and responsive, ensuring a smooth transition and rapid adoption of Viridem.

Viridem in daily use

Today, Viridem is fully integrated into daily operations:

• Supplier invoice management and weekly batch processing
• Document archiving and traceability
• Automation of repetitive administrative tasks
• Centralization of documents and audit preparation

"The integration of Viridem has allowed our teams to gain more autonomy, save time, and improve communication. Access to information is much faster and simpler."

Achieved Benefits :

• Significant reduction in administrative time
• Lower document management costs
• Increased team responsiveness
• Improved communication and collaboration
• Quick and easy access to information
• Automation of repetitive tasks
• Enhanced document traceability
• Greater autonomy for employees
• Simplified invoice and audit tracking
• Reduced errors and better prioritization

Key figures :

• 99% of invoices processed electronically
• 6 filing cabinets eliminated per year

"In two years, we processed 14,500 invoices. Viridem has not only saved significant time but also improved the quality and flow of our administrative processes."

Future projects :

Chocolat Lamontagne plans to continue its digital transformation with Viridem :

• Integrate customer orders for validation and storage
• Leverage new features from software updates

"The team sees Viridem as a sustainable tool, capable of supporting company growth while simplifying processes and facilitating daily work."

Advice from Emmanuelle Proulx

Tip 1 : “If you are still hesitant to digitalize your processes, take the leap ! It’s essential to avoid increasing administrative headcount.”

Tip 2 : “Take the time to understand your workflows, question internal processes, and create templates from digital documents rather than scanned files. Viridem is flexible, customizable, and truly saves time.”

Viridem: A growth and efficiency partner

Chocolat Lamontagne’s experience demonstrates that a solution like Viridem can profoundly transform administrative management. Centralization, automation, and traceability have improved team efficiency, responsiveness, and quality.

Viridem goes beyond being a management tool: it is a strategic partner, adaptable to specific business needs and capable of supporting growth. With the potential to expand functionalities : such as customer order integration and automated document processing Viridem continues to enhance internal processes.

In summary, Viridem allows Chocolat Lamontagne to reduce time spent on administrative tasks, cut paper usage to nearly zero, eliminate filing space, and provide teams with a clear and centralized view of information. It is a concrete driver of performance and modernization, giving the company a lasting advantage in daily operations.

Testimony from Emmanuelle Proulx, Finance Department at Chocolat Lamontagne